GTC

1.1 General: Kolma’s offers are subject to change and non-binding. A contract comes into being either as a result of our written order confirmation or by the execution of the delivery.

1.2 Standard goods/standard orders: orders for standard goods are processed without a separate order confirmation and are delivered directly. The contract shall be deemed to have been concluded upon acceptance of the order and delivery of the goods.

1.3 Procurement orders, custom-made products and personalised products: the contract between Kolma and the Customer is concluded as soon as Kolma confirms the written or oral order in writing. The order confirmation from Kolma is alone decisive for the scope and content of the delivery. The Customer must check the order confirmation immediately. If no written objection is made within three working days, its contents are deemed to be accepted. Changes or cancellations of such orders are excluded once the order has been confirmed.

The prices are stated in CHF, exclusive of VAT and net ex works. All services that go beyond those described in the order confirmation, as well as additional costs for stereoplates, tools or graphic expenses, shall be at the expense of the customer and will be charged separately. The invoiced amounts for stereoplates and tools are understood as cost components; the stereoplates and tools in question remain the property of Kolma. The packaging will not be charged for, and will also not be credited in the event of any return.

Kolma is entitled to adjust the prices if the cost factors change significantly after conclusion of the contract, in particular, due to changes in raw material, energy or transport costs. Any price adjustments will be communicated to the Customer in good time and will apply from the communicated date.

Defects regarding the properties, quantities, price and weight of the goods must be reported in writing to Kolma within 10 days of receipt. If no such notification is made, the goods and the price shall be deemed to be accepted, and any warranty claims on the part of the Customer shall be void. In the event of timely notification in accordance with the above text, Kolma undertakes, at the written request of the Customer, to replace all parts of the delivery that are demonstrably defective or unusable as a result of bad materials, faulty construction or defective execution, free of charge, subject to their return within a reasonable period of time.

The following tolerances that are customary in the industry are due to technical reasons and are not considered to be defects:

• Dimensional deviations in punching, cutting or welding work, material thicknesses of +/– 10 %
• Minor deviations in design, material properties and colour

The illustrations in publications, as well as the colours, dimensions, and the like, that are depicted there, are approximate and non-binding. The Customer’s further warranty claims that go beyond the claims listed here, in particular, claims for reduction of the contract price, compensation, recission of the contract or withdrawal from the contract, are excluded. This excludes cases of intent or gross negligence on the part of Kolma. The unauthorised return of delivered goods will not be reimbursed.

Returns without prior consultation with Kolma will not be accepted. The return of the products must be made exclusively in the original packaging. In any case, it must take place no later than 2 weeks after receipt of the goods. Returns are excluded for extra orders (procurement products).

In the case of returns from abroad, the Customer shall bear the costs incurred. In addition to shipping costs, this also includes any customs fees, taxes and handling costs.