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Privacy

Privacy Policy

Updated 1st September 2023

Kolma AG is committed to protecting your privacy. In this Privacy Policy, we inform you about how we may collect, manage and use your personal data. It also outlines how you can manage this data. You can contact us at any time at info@kolma.ch if you have any questions about this Privacy Policy or about your data.

 

Summary of the use of your data

  • Kolma AG uses your personal data exclusively for the purpose of conducting business or providing our online service (KolmaCreator).
  • Your personal data is stored in our company and by our processors (e.g., agencies that carry out campaigns for us). If your personal data is transferred, it is encrypted.
  • Insofar as you have provided us with personal data, we generally do not pass it on to third parties. Any transfer to companies outside Kolma AG only takes place within the framework of consent you have provided, for the purposes of processing your enquiries, and in the context of your use of our services, and to commissioned subcontractors who receive the necessary data to carry out commissioned data processing. In addition, we transfer personal data to authorities who are authorised to receive such information in the context of fulfilling legal obligations.

 

Where can you go if you have any questions about data protection?

We hope that we are able to satisfy any queries you may have about the way we process your data in the text below. If you have any concerns about the processing of your data, or if you want to unsubscribe from direct marketing, you can contact us at info@kolma.ch or at the address: Kolma AG, Grünaustrasse 20–22, 3084 Wabern, Switzerland. You can also ask us to send you an extract of the personal data we store by post or by email.

 

What does this Privacy Policy cover?

This Privacy Policy describes how Kolma AG collects, uses and shares data related to how you use our website or our online services when you purchase our products and when you interact with our employees or in any other way with us.

In addition, it outlines your data protection rights, including the right to object to some types of processing by Kolma AG. For more information about your rights and how you can exercise them, please see the section “What rights do I have?”.

 

What data do we collect?

We collect and process personal data about you when you interact with our company or our websites, when you communicate with our employees, and when you purchase and use goods and services from us. This includes:

  • Your name and username and password
  • Your home or business address, email address and phone number
  • Your order history
  • Your marketing preferences, including any instances of consent you have given us
  • Private data that makes it easier for us to process customers

 

How do we use your data, and what is the legal basis for this?

We process your personal data for the following purposes:

  • To fulfil a contract or take steps in connection with a contract: this is relevant if you make a purchase from us or participate in
    a promotional campaign or competition run by us. This includes:

    • Verifying your identity
    • Collecting payments
    • Communicating with you
    • Providing customer services and arranging the delivery or other provision of products, prices or services
  • To conduct our business and pursue our legitimate interests
    • In particular, we use your data to provide products and services you have requested, and to respond to any comments or complaints you may send us.
    • We monitor the use of our websites and online services and use your data to monitor, improve and protect our products, content, services and websites, both online and offline.
    • We use data you provide to personalise our website, products or services for you.
    • We use data you provide to investigate complaints from you or others about our website or our products or services.
    • We use data in connection with legal claims as well as for compliance, regulatory and investigative purposes (including the disclosure of such data in connection with legal proceedings or litigation).
    • We use data from some people to invite them to participate in market research or to enable better customer processing.
  • If you give your consent, we use your personal data for the following activities:
    • We send you direct marketing in relation to relevant products and services of ours, or other products and services provided by us.
    • We use cookies and similar technologies in accordance with the cookie settings you have chosen and the information provided to you when these technologies are used.
    • On other occasions when we ask you for your consent, we use this data for the purpose stated at the time.
  • For legally prescribed purposes:
    • At the request of authorities or law enforcement agencies conducting an investigation.
  • You apply for a job vacancy with us, or make an unsolicited application
    • We only store your data for as long as the application process takes, after which we will delete your data.

 

What data do you need to provide?

Providing your name, surname, address and a current email address is mandatory if you place an order with us or if you want to participate in a competition or promotion. If you do not provide this data, we will not be able to fulfil orders and enable your participation in competitions and promotions.

The provision of further data is optional. If you do not provide a telephone number, this may result in delays in dealing with complaints and service requests, for example, if we are unable to reach you by telephone.

In the context of applications for vacancies, you may provide information that is considered “particularly sensitive personal data”.

 

How can you withdraw any consent you may have provided or object to the sending of direct marketing?

In all cases in which you have given us your consent to data processing, you can withdraw this consent at any time. In this case, we will terminate the data processing based on that consent.

In some cases, we may send you direct marketing without your consent. In this case, you have the right to object to direct marketing at any time (“Opt out”). You can do this by following the instructions we provide in the communication, if it is an electronic message. Alternatively, you can contact us using the details below.

 

With whom, where and when do we share this data?

We may transfer your personal data to implement orders, for competitions or for other marketing campaigns you have registered for. In some cases, we transfer your data to agencies or service providers in order to implement orders, competitions or other marketing campaigns you have registered for.

If we are requested to do so by administrative or law enforcement authorities, we will transfer this personal data to the extent required by law, or if this is necessary to protect our legitimate interests in accordance with applicable laws.

We also pass on your personal data to commissioned processors who process this data on behalf of Kolma AG for the above-mentioned purposes. These processors include providers of website hosting and of maintenance, advertising agencies, shipping and logistics service providers, and analysis services.

If a division of our company is sold or integrated into another company, we may disclose your data to our consultants and the potential buyer’s consultants and pass it on to the new owners of the company.

We will only transfer data to recipients outside the European Economic Area if this is necessary to fulfil a contract or if sufficient data protection is ensured; this is the case, for example, if the country concerned is subject to an adequacy decision by the Commission of the European Union or if the data is adequately protected by standard contractual clauses approved by the EU Commission, a corresponding Privacy Shield certification, or the binding company rules of the processing provider.

 

Tracking via Google Analytics

We use Google Analytics to analyse your use of our websites. In this context, we transfer data on the use of our websites to our commissioned processor, Google Inc. Google Analytics is configured in such a way that your IP address is transferred to Google anonymised (anonymizeIP). Google creates statistical reports on the use of our websites for us.

If you do not want to allow tracking by Google Analytics, you can install a browser add-on that will prevent this tracking by Google Analytics.

 

Use of Google Maps

This website uses the Google Maps product from Google Inc. By using this website, you consent to the collection, processing, and use of data collected automatically by Google Inc., its representatives, and third parties.

You can find the Google Maps Terms of Use under “Google Maps Terms of Use”.

 

What rights do I have?

You have the following rights:

  • To request information about the processing of your data that we have carried out.
  • To request a copy of your personal data.
  • To have your personal data rectified or erased, or to have its processing restricted.
  • If we process your data on the basis of your consent or to fulfil a contract, you can request that we provide you with the personal data you have provided in a structured, machine-readable format.

In addition, you can object to the processing of your personal data in certain circumstances (in particular, if we do not need to process the data to fulfil a contractual or other legal requirement, or if we use the data for direct marketing).

These rights may be limited if, for example, personal data about another person is disclosed in the course of fulfilling your request, or if you request that we erase data whose storage is required by law.

To exercise these rights, you can contact us – or our data protection officer – using the contact details listed below. If you have unresolved concerns, you have the right to lodge a complaint with an EU data protection authority at your place of residence, at your place of work, or at the place where you believe that  a breach has taken place.

 

Which Kolma AG department is responsible for my data?

Your data will generally be processed in the departments responsible for the processing purpose in question. These can include the Sales, Procurement, Logistics, Marketing, IT, Finance, and Human Resources departments.

In individual cases, other departments may also access your data, e.g., the Legal department in the event of a legal dispute.

 

How long will my data be kept for?

When we process registration data, we do so for as long as you are an active user of our websites. If we process personal data for marketing purposes or with your consent, we will do so until you ask us to stop processing it, and for a short time thereafter (so that we can implement your requests). We also record indefinitely that you have asked us not to send you direct marketing or process your data, so that we can continue to comply with your request in the future.

When we process personal data for website security purposes, we store it for as long as you are an active user of our websites.

Kolma AG, 3084 Wabern